Production Support Services

  • Cloud, server and application administration, configuration, maintenance and support
  • System monitoring, optimization and reporting
  • Remote troubleshooting and fixing
  • Batching and enhancements
  • Level 2/3 production support (24/7, On-call, Onsite)

Software Maintenance and Support - Broad Classification

Ongoing Supports

Bug Fixing, Problems, Analysis & Resolution, and On-Call Support.

Adaptive Enhancements

Modifications To Support Changes in Business or Technical Requirements.

Perfective Upgrades

Adding New Functionality or Features in the Product.

Technical Modifications

Thorough recoding, remodeling and reconstructing of software upon requirement.

Software Enhancements

Augmentation of software by fixing minor glitches, streamlining certain finer nuances, and overall refinement.

Regular Upgrades

Aid in upkeep and improvement of software and addition of new features and functionalities.

Real-time Support

Thorough recoding, remodeling, and reconstructing of software.

Technical Improvements

Optimization Restructuring or Rewriting of the Product.

Helpdesk Assistance

Round the clock on-call helpdesk support for any and all disruptions.

KPIs of Our Software Maintenance and Support:

At Mammoth-Ai, you get 24/7 support to keep your business running at any point of the day. Constancy, transparency, and efficiency are the main pillars of our software and maintenance and support services.

Cost-effectiveness

Our services guarantee value for money and a satisfying return on investment. The software maintenance and support services we provide the help you prevent a giant-sized hole in your pocket.

Flexibility

Our services are extremely flexible in nature and can be easily adaptable to your requirements. Our time slots and payment options are open-ended and up for customization at all times.

End-to-end support

The services we provide are comprehensive and all-inclusive, covering head to toe of software maintenance and support. From overseeing source code, fixing glitches and crashes and handling troubleshooting issues to managing testing and release and tech support, we do it all under one roof.

Timely Service

Time is of the essence when it comes to software support. Our executives are available round the clock to cater to
your 24/7. Answering any queries about the application, fixing bugs and errors, providing tech assistance, and so on are done swiftly.

Production Support Services