Production Support Services
- Cloud, server and application administration, configuration, maintenance and support
- System monitoring, optimization and reporting
- Remote troubleshooting and fixing
- Batching and enhancements
- Level 2/3 production support (24/7, On-call, Onsite)
Software Maintenance and Support - Broad Classification
Ongoing Supports
Bug Fixing, Problems, Analysis & Resolution, and On-Call Support.
Adaptive Enhancements
Modifications To Support Changes in Business or Technical Requirements.
Perfective Upgrades
Adding New Functionality or Features in the Product.
Technical Modifications
Thorough recoding, remodeling and reconstructing of software upon requirement.
Software Enhancements
Augmentation of software by fixing minor glitches, streamlining certain finer nuances, and overall refinement.
Regular Upgrades
Aid in upkeep and improvement of software and addition of new features and functionalities.
Real-time Support
Thorough recoding, remodeling, and reconstructing of software.
Technical Improvements
Optimization Restructuring or Rewriting of the Product.
Helpdesk Assistance
Round the clock on-call helpdesk support for any and all disruptions.
KPIs of Our Software Maintenance and Support:
At Mammoth-Ai, you get 24/7 support to keep your business running at any point of the day. Constancy, transparency, and efficiency are the main pillars of our software maintenance and support services.
Cost-effectiveness
Our services guarantee value for money and a satisfying return on investment. The software maintenance and support services we provide the help you prevent a giant-sized hole in your pocket.
Flexibility
Our services are extremely flexible in nature and can be easily adaptable to your requirements. Our time slots and payment options are open-ended and up for customization at all times.
End-to-end support
The services we provide are comprehensive and all-inclusive, covering head to toe of software maintenance and support. From overseeing source code, fixing glitches and crashes and handling troubleshooting issues to managing testing and release and tech support, we do it all under one roof.
Timely Service
your 24/7. Answering any queries about the application, fixing bugs and errors, providing tech assistance, and so on are done swiftly.